Benefits Administrator II

USI Insurance Services; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

USI Insurance Services is seeking a detail‑oriented benefits professional to coordinate day‑to‑day customer service and support the internal service team in Tempe, AZ. You will assist with renewals, new business, and broker communications to ensure carrier requirements are met.

The role requires 3+ years in employee benefits, strong Excel and communication skills, and the ability to thrive in a fast‑paced team environment. Bachelor’s degree is a plus.

Qualifications

• 3+ years of employee benefits experience.
• High School Diploma or GED required; Bachelor's degree a plus.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Coordinate day-to-day customer service and support the internal service team.
• Assist with quoting renewal alternatives and new business.
• Provide follow-up communication and assistance with brokers on plan changes and enrollments.
• Enter data into commission database and respond to questions from carriers and brokers.
• Maintain client databases and case files, and assist with broker training.

Skills

Employee benefits experience

Attention to detail

Communication skills

Fast-paced, team environment

Education

High School Diploma or GED

Bachelor’s degree a plus

Tools

Microsoft Excel

Job description

General Description

Responsible for coordination of day‑to‑day customer service and supporting the internal service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities

• Mentor internal staff on products and processes. Assist with onboarding of new team members.
• Assist with quoting renewal alternatives and new business.
• Provide internal staff with follow‑up communication, including approvals for Brokers on plan changes and open enrollment issues.
• Provide renewals to appropriate Brokers.
• Enter data into commission database.
• Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Assist with training Brokers.
• Communicate regularly with management and team members on all aspects of administration.
• Coordinate with internal team to ensure service and turn‑around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Knowledge, Skills and Abilities

• 3+ years of employee benefits experience. Prior experience in a group benefits environment preferred.
• High School Diploma or GED degree required. Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers, and quoting abilities preferred.
• Strong attention to detail and efficient, accurate administrative and data entry skills.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast‑paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel, including experience with formatting and formulas.

Benefits

USI is committed to providing a full‑suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance and other unique employer‑sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.