Benefits Administrator II

USI Insurance Services; Schaumburg (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Paid family leave

Paid holidays

Health, welfare and financial benefits

Job summary

USI Insurance Services is seeking a benefits administrator to coordinate day-to-day client service, support the internal service team, and ensure new business, renewals, and broker letters meet carrier requirements. You will liaise between carriers and internal staff to resolve issues efficiently and maintain accurate client records.

You will mentor colleagues, assist with onboarding, and help with renewals and plan changes, while maintaining strong communication with brokers and carriers to

Qualifications

• 3+ years of employee benefits experience.
• High School Diploma or GED required.
• Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers and quoting preferred.
• Strong attention to detail with accurate data entry.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast-paced team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel, including formatting and formulas.

Responsibilities

• Coordinate day-to-day customer service and support internal service team.
• Assist with onboarding of new team members and mentor staff.
• Assist with quoting renewal alternatives and new business.
• Provide follow-up communication and broker approvals for plan changes and enrollment issues.
• Provide renewals to appropriate Brokers.
• Respond to carriers, internal staff, and broker questions; assist with claims and billing problems.
• Update client database and maintain case files with workflows.
• Coordinate with internal team to meet Emerson Rogers standards.

Job description

General Description:

Responsible for coordination of day-to-day customer service and supporting internal service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities:

• Mentor internal staff on products and processes. Assist with onboarding of new team members.


• Assist with quoting renewal alternatives and new business.


• Provide internal staff with follow-up communication. Includes approvals for Brokers on plan changes and open enrollment issues.


• Provide renewals to appropriate Brokers.


• Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.


• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.


• Assist with training Brokers.


• Communicate regularly with management and team members on all aspects of administration.


• Coordinate with internal team to ensure service and turn-around times meet Emerson Rogers standards.


• Develop and maintain strong working relationships with carriers and internal staff.

Knowledge, Skills and Abilities:

• 3+ years of employee benefits experience. Prior experience in a group benefits environment preferred.


• High School Diploma or GED degree required. Bachelor’s degree a plus.


• Knowledge of Health and Ancillary plans, carriers, and quoting abilities preferred.


• Strong attention to detail. Efficient and accurate administrative and data entry skills.


• Ability to set priorities and manage deadlines.


• Ability to work independently and in a fast-paced, team environment.


• Strong verbal and written communication skills.


• Working knowledge of Microsoft Office Excel. Includes experience with formatting and formulas.

GLDR

#LI-EN1

#LI-Hybrid

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .