Benefits Administrator

The Intersect Group; Duluth (GA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A staffing agency is seeking a Franchisee Benefits Administrator in Duluth, GA. The role requires 2-3 years of experience in employee benefits administration and strong communication skills. Key responsibilities include responding to inquiries during open enrollment and maintaining benefits data. Ideal candidates are proficient in Excel and have a customer service orientation. This is a contract position offering a salary range of $47,000 - $52,000.

Qualifications

• 2-3 years of experience in employee benefits administration.
• Strong communication and interpersonal skills required.
• Proficient in Microsoft Excel, specifically Pivot Tables and VLOOKUPs.

Responsibilities

• Respond to inquiries regarding open enrollment.
• Maintain and update multiple spreadsheets and databases.
• Provide clerical support for benefits administration.

Skills

Strong communication skills

Attention to detail

Customer service orientation

Multitasking

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Excel

Job description

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Recruiter I at The Intersect Group - University of Georgia Alum

We are hiring a franchisee benefits administrator in Duluth, GA!

Position Summary:

The Franchisee Benefits Administrator will play a critical support role during the annual open enrollment period by assisting franchise owners and HR administrators. This position requires strong communication skills, attention to detail, and the ability to manage high volumes of

inquiries and data while ensuring accuracy and efficiency.

Key Responsibilities:

• Respond to phone and email inquiries related to the open enrollment process, providing clear and accurate information
• Maintain and update multiple spreadsheets, databases, and reporting documents
• Review benefits data entries and advise franchisees and HR administrators of any errors or corrections needed
• Provide clerical support including preparing documents, responding to inquiries, and assisting with general benefits administration tasks
• Communicate with a diverse group of stakeholders, many of whom may speak English as a second language
• Track and review benefits information across multiple franchisees and ensure compliance with enrollment processes

Required Qualifications:

• 2–3 years of experience in employee benefits administration or HR support, with a focus on open enrollment
• Strong communication and interpersonal skills; must be patient, empathetic, and able to explain complex information clearly
• Comfortable handling questions and escalating issues when needed
• Proficiency in Microsoft Excel, including experience with Pivot Tables and VLOOKUPs
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service orientation and attention to detail

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business, or a related field
• Experience presenting benefits information or guiding employees through benefits enrollment processes
• Familiarity with benefits insurance terms and concepts
• Bilingual or multilingual candidates highly encouraged to apply
• Industry experience in retail, food & beverage, or supply chain environments

Desired Skills & Attributes:

• Ability to articulate and clarify benefits-related issues to a non-technical audience
• Demonstrated ability to track high volumes of franchisees in Excel or an ERP system
• Experience identifying and resolving data entry errors during benefits administration
• Strong organizational skills and ability to meet deadlines under pressure

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

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