Associate III, TPO Operations

FIS Management Services LLC; Jacksonville (FL); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Modern work environment

Wellbeing benefits

Job summary

FIS is seeking an attorney to join its corporate legal team and support employee benefits programs across the United States and Canada.

You will collaborate with HR, vendors, and payroll while ensuring compliance and delivering a positive employee experience in a fast-paced environment.

Qualifications

• 2-4 years of applicable experience.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• Knowledge of employee benefits administration principles and practices.
• Understanding of health and welfare benefit programs.
• Strong organizational skills and attention to detail.

Responsibilities

• Support operational processes within Benefits Administration and contribute to departmental objectives.
• Perform day-to-day benefits administration activities while ensuring accuracy, quality, and compliance with established procedures.
• Work with employees, vendors, payroll, and HR partners to resolve routine and moderately complex benefit inquiries.
• Assist with benefits transactions throughout the employee lifecycle, including enrollments and terminations.
• Maintain data integrity within HR systems and support benefits program administration across US and Canada populations.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Confidentiality

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Word

Excel

Outlook

HR systems

Job description

Job Description

Are you interested in being part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry.

About the role

This position supports the administration of employee benefit programs across the United States and Canada. Contributes to The People Office (TPO) Operations processes by ensuring accurate benefits administration, maintaining compliance with established policies and procedures, and providing a positive employee experience. Assists employees, managers, vendors, and internal stakeholders with benefit-related inquiries while supporting operational excellence and continuous improvement initiatives.

Responsibilities

• Support operational processes within Benefits Administration and contribute to departmental objectives.
• Perform day-to-day benefits administration activities while ensuring accuracy, quality, and compliance with established procedures.
• Work with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex benefit inquiries.
• Assist with benefits transactions throughout the employee lifecycle, including enrollments, life event changes, eligibility verification, and terminations.
• Maintain data integrity within HR systems and support benefit program administration across U.S. and Canadian populations.
• Develop knowledge of benefit programs, policies, and operational procedures while working under general supervision.
• Participate in process improvement efforts and contribute to a collaborative team environment.
• Administer U.S. and Canadian benefit programs in accordance with company policies and procedures.
• Process enrollments, life event changes, dependent verification, beneficiary updates, and employee benefit terminations.
• Respond to employee inquiries regarding eligibility, enrollment, coverage, vendors, and plan provisions.
• Coordinate with vendors, payroll, and HR teams to resolve benefit-related issues.
• Support annual enrollment activities and employee benefit communications.
• Maintain accurate records and data within HR and benefits administration systems.
• Assist with audits, reporting activities, and compliance reviews.
• Identify process improvement opportunities and support operational efficiencies.
• Other related duties assigned as needed.

Qualifications

• 2-4 years of applicable experience required.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, and work experience.
• Knowledge of employee benefits administration principles and practices.
• Understanding of health and welfare benefit programs.
• Strong customer service and problem-solving skills.
• Ability to interpret policies, procedures, and benefit documentation.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and HR systems.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Bonus: CEBS coursework or certification preferred.
• Bonus: SHRM-CP preferred.
• Bonus: PHR preferred.

Benefits

• A multifaceted and challenging legal career with a high degree of responsibility.
• A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry.
• A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals.
• A competitive salary and a range of benefits designed to support your wellbeing.
• The chance to work on some of the most challenging, relevant legal issues in financial services and information technology.

EEO Statement

FIS is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.