Benefits Administration & Client Services Lead

Baker Tilly; Clarks Summit (Lackawanna County); Híbrido; USD 67.000 - 111.000; Jornada completa

Descripción de la vacante

Baker Tilly is seeking a Benefits Administration supervisor to oversee client relationships and internal Benefits Administration staff, ensuring timely deliverables and adherence to contracts. You will coordinate enrollment initiatives, maintain current documentation, train support resources, and help drive revenue growth by expanding services.

The role requires 5 years in benefits administration or related fields, a Bachelor's degree, strong MS Office skills, and a hybrid work arrangement with

Formación

• 5 years of experience in Benefits Administration, Insurance, Customer Service or HR-related fields
• Bachelor's Degree
• Demonstrated supervisory and client-relations capabilities
• Excellent verbal and written customer service skills
• Strong MS Office proficiency (Excel, Outlook, Word)
• Hybrid work arrangement: 3 days per week in Clarks Summit office

Responsabilidades

• Serve as a key client contact ensuring responsive, professional service
• Maintain strong client relationships by understanding needs, expectations, and priorities
• Address client questions, concerns, and service issues promptly
• Coordinate with internal teams to meet commitments and service standards
• Monitor client satisfaction and identify opportunities to improve the client experience
• Manage escalated client issues with sound judgment and a solutions-oriented approach
• Support client retention and growth by identifying evolving needs and providing additional value
• Provide leadership to counselees under Baker Tilly Performance Counseling program
• Review scheduled tasks and post changes to client documentation
• Review case activity weekly to ensure timely resolution
• Facilitate root cause analysis and action planning as needed
• Plan and execute major client enrollment initiatives post-implementation
• Conduct stakeholder servicing reviews and deliver relevant reports

Conocimientos

Client relationship management

Supervisory experience

Leadership

Communication skills

Educación

Bachelor's Degree

Herramientas

Excel

Outlook

Word

Descripción del empleo

Baker Tilly is seeking a Benefits Administration supervisor to oversee client relationships and internal Benefits Administration staff, ensuring timely deliverables and adherence to contracts. You will coordinate enrollment initiatives, maintain current documentation, train support resources, and help drive revenue growth by expanding services.

The role requires 5 years in benefits administration or related fields, a Bachelor's degree, strong MS Office skills, and a hybrid work arrangement with