Participant Services Manager, Benefits & Client Success

Baker Tilly International; Pennsylvania; Hybride; USD 67 000 - 111 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

Baker Tilly is seeking a Manager of Participant Services in Clarks Summit, PA. The role entails direct oversight of Benefits Administration staff and managing ongoing client relationships, with focus on enrollment initiatives and timely deliverables.

Hybrid work arrangement offered with three days in-office. Applicants should have at least 5 years in benefits administration or related fields, a bachelor’s degree, and strong MS Office skills for reporting and coordination.

Qualifications

• Bachelor's degree required with strong leadership and client-service skills.
• Experience supervising staff and managing client relationships.
• Proficiency with MS Office (Excel, Outlook, Word) and data-driven tasks.

Responsabilités

• Provide direct oversight of Benefits Administration staff and client relations.
• Coordinate enrollment initiatives and ensure timely deliverables per contracts.
• Act as escalation point for client issues and ensure resolution.
• Lead reviews with counselees and support client retention and growth.

Connaissances

Client relationship management

Leadership

Verbal communication

Written communication

Formation

Bachelor's Degree

Outils

Excel

Outlook

Word

MS Office

Description du poste

Baker Tilly is seeking a Manager of Participant Services in Clarks Summit, PA. The role entails direct oversight of Benefits Administration staff and managing ongoing client relationships, with focus on enrollment initiatives and timely deliverables.

Hybrid work arrangement offered with three days in-office. Applicants should have at least 5 years in benefits administration or related fields, a bachelor’s degree, and strong MS Office skills for reporting and coordination.