Benefits Account Manager – Client Success & HR Support

NFP Corp; Saint Augustine (FL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

exclusive discount programs

health & wellness programs

Job summary

NFP is seeking an Account Manager in a hybrid role, with responsibilities spanning service, claims resolution, HR assistance, benefits administration, and contract review. The position requires coordination with Client Management and documentation across Salesforce cases and client files.

Office presence is required two days per week. Essential duties include vendor liaison, renewal tracking, issue resolution, and proactive customer service.

Qualifications

• Strong written and verbal communication.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Experience coordinating with vendors and clients.

Responsibilities

• Serve as vendor liaison and manage client relationships.
• Maintain and monitor renewal timelines and checklists.
• Perform problem-resolution for ongoing issues and calls.
• Generate carrier reports or request monthly carrier reporting.
• Provide contract reviews and recommendations for renewals by deadlines.
• Support client management through onboarding and HR processes.

Skills

Communication skills

MS Office proficiency

Vendor management

Team collaboration

Attention to detail

Education

Bachelor's degree

Job description

NFP is seeking an Account Manager in a hybrid role, with responsibilities spanning service, claims resolution, HR assistance, benefits administration, and contract review. The position requires coordination with Client Management and documentation across Salesforce cases and client files.

Office presence is required two days per week. Essential duties include vendor liaison, renewal tracking, issue resolution, and proactive customer service.