Account Manager

NFP Corp; Saint Augustine (FL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

exclusive discount programs

health & wellness programs

Job summary

NFP is seeking an Account Manager in a hybrid role, with responsibilities spanning service, claims resolution, HR assistance, benefits administration, and contract review. The position requires coordination with Client Management and documentation across Salesforce cases and client files.

Office presence is required two days per week. Essential duties include vendor liaison, renewal tracking, issue resolution, and proactive customer service.

Qualifications

• Strong written and verbal communication.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Experience coordinating with vendors and clients.

Responsibilities

• Serve as vendor liaison and manage client relationships.
• Maintain and monitor renewal timelines and checklists.
• Perform problem-resolution for ongoing issues and calls.
• Generate carrier reports or request monthly carrier reporting.
• Provide contract reviews and recommendations for renewals by deadlines.
• Support client management through onboarding and HR processes.

Skills

Communication skills

MS Office proficiency

Vendor management

Team collaboration

Attention to detail

Education

Bachelor's degree

Job description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues. This is a hybrid position, going into the office 2 days a week.

Principal accountabilities:

Essential Core Duties and Responsibilities

• Vendor Liaison for clients
• Responsible for maintaining outstanding checklists and renewal timelines
• Problem-resolution for ongoing or raised issues
• Responsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrier
• Responsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlines
• Proactive customer service and HR support
• Maintain internal files and databases with all client data
• Implementation and compliance support
• Proficient in completing fully insured NFP renewal package
• Assist and organize the onboarding process for all new cases and new business lines on designated accounts
• Experienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration Systems
• Proficient in carrier alternatives, products and systems
• Attendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored events

Desired Skills

• Exceptional written, oral, interpersonal communication skills
• Advanced MS Office skills, to include excel, word, power point
• Strong client development and relationship building skills
• Ability to work both independently and within a team environment
• Exceptional attention to detail and time management skills
• Strong aptitude for organization and prioritization
• Desire to work in a fast-paced environment with flexibility in duties and responsibilities

Desired Qualifications: 1 years experience in Employee Benefits Administration or Human Resources. Bachelor Degree preferred.

Licensing/Certifications:Health & Life Insurance License

What We Offer:

We're proud to offer a competitive salary,

• PTO & paid holidays
• 401(k) with match
• exclusive discount programs
• health & wellness programs
• and more

The base salary range for this position is $65,000 – $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.