Benefits Account Manager (100–499 Lives)

Symetra Financial Corporation; United States; Híbrido; USD 41.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible full-time or hybrid telecommu

401(k) plan with immediate vesting and

Paid time off, flex days and holidays

Company matching

Descripción de la vacante

Symetra is seeking a Benefits Specialist to join our Workforce Benefits account management team. You will act as the primary service contact for a 100-499 lives book and support Regional Executives and Voluntary Sales Executives across Life, Disability, Absence Management and Supplemental Health lines.

You will build strong client relationships, resolve issues, coordinate renewals, and collaborate with implementation managers to onboard new business. Some travel may be required.

Formación

• High School diploma required.
• Sales aptitude and ability to communicate contract provisions to customers.
• Good verbal, written and interpersonal skills – ability to manage effective communication.
• Proficient in computer skills, familiar with Windows XP (MS Word, MS Excel, MS Outlook).
• Excellent time management skills.
• Excellent organizational skills.
• Demonstrate ongoing self-development.
• Strong customer services skills with internal and external customers.
• Mathematics aptitude.
• Ability to make independent decisions.
• Problem identification, problem solving and creativity.
• Knowledge of all group distribution products and the ability to communicate clearly.
• Ability to multitask and anticipate customer needs.

Responsabilidades

• Serve as primary service contact for a book of business of 100–499 lives.
• Provide excellent customer service and respond to inquiries by 2pm the same day.
• Build relationships and collaborate with internal partners for consultative support.
• Partner with Implementation Managers to onboard new business.
• Manage day-to-day service work including changes, billing, and enrollment events.
• Attend face-to-face meetings with customers (up to 5% travel).
• Collaborate with Regional Account Manager on larger books to create a team approach.
• Identify business growth opportunities with Regional Sales Executives.
• Manage renewal process for designated book and coordinate with underwriting.
• Communicate renewal decisions to required departments and support strategy.
• Focus on continual learning as industry needs evolve and assist with special projects.

Conocimientos

Sales aptitude

Communication skills

Windows/MS Office

Time management

Organizational skills

Customer service

Mathematics aptitude

Multitasking

Independent decision making

Problem solving

Group distribution knowledge

Anticipate customer needs

Educación

High School diploma

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

Symetra is seeking a Benefits Specialist to join our Workforce Benefits account management team. You will act as the primary service contact for a 100-499 lives book and support Regional Executives and Voluntary Sales Executives across Life, Disability, Absence Management and Supplemental Health lines.

You will build strong client relationships, resolve issues, coordinate renewals, and collaborate with implementation managers to onboard new business. Some travel may be required.