Benefit Specialist - COBRA Administration

Oconomowoc; Town of Hartland (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Oconomowoc is seeking a COBRA Specialist to join our Benefits Administration team. You will manage COBRA benefits for an assigned client portfolio, process events, and ensure compliance with federal regulations.

You will be the trusted resource for clients, beneficiaries, and brokers, delivering timely and accurate service. The role emphasizes strong communication, confidentiality, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Responsibilities

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

Skills

Benefits admin

COBRA admin

Communication

Time management

Attention to detail

Confidentiality

Multitasking

Problem solving

Job description

Is your background in benefits administration, insurance or human resources? Our COBRA Specialist role could be your next step.

We're looking for a COBRA Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.

What You'll Do

As a COBRA Specialist, you'll play a key role in supporting employers, brokers, and plan participants by:

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

Is your background in benefits administration, insurance or human resources? Our COBRA Specialist role could be your next step.

We're looking for a COBRA Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.

What You'll Do

As a COBRA Specialist, you'll play a key role in supporting employers, brokers, and plan participants by:

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

What You Bring

We're looking for someone who is organized, dependable, and committed to providing outstanding service. The ideal candidate will have:

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Why You'll Love Working Here

We're a collaborative team that believes great service starts with great people. We value accuracy, accountability, continuous learning, and supporting one another. You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.