Benefit Administrator

COBRA PROFESSIONALS INC; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A benefits administration firm is seeking a Benefit Administrator in Baton Rouge, Louisiana, to manage Cobra and FSA Plans. This role requires excellent customer service skills and the ability to handle high call volumes. The ideal candidate will have 1-2 years of customer service experience, strong organizational skills, and the capability to thrive in a collaborative environment. Proficiency in Word, Excel, and Outlook is essential, and knowledge of WEX/Cobra Point software is preferred.

Qualifications

• 1-2 years of experience in customer service.
• Strong attention to detail required.
• Ability to manage multiple tasks and work under time constraints.

Responsibilities

• Administer Flexible Spending Accounts including Dependent Care and Health Savings Accounts.
• Assist with Cobra Administration for multiple clients.
• Respond to participant inquiries via phone and email.

Skills

Customer service experience

Highly organized

Professional communication skills

Diplomatic interpersonal skills

Strong work ethic

Ability to work under pressure

Education

High School diploma or equivalency

Tools

Word

Excel

Outlook

WEX/Cobra Point software

Job description

Cobra Professionals, Inc. is seeking a Benefit Administrator that works well in a fast paced, collaborative environment. Client relations drive our business, so we are looking for an energetic, positive person that can ensure the needs of our clients are met or exceeded.

Position Description

The Benefit Administrator works to administer, coordinate, and assure compliance for client’s Cobra and FSA Plans and will proactively and professionally respond to high call volumes during certain times of the year. The incumbent must be able to manage multiple tasks and responsibilities and successfully work under time constraints.

Responsibilities

• Assist in administering Flexible Spending Accounts, including Dependent Care, Heath Savings Accounts and HRA Plan
• Assist with Cobra Administration for multiple clients
• Answer participant phone and email inquiries
• Communicate with internal and external customer groups for FSA/Cobra administration

Qualifications: Knowledge, Skills and Abilities

• Experience in benefits is a plus but not required
• Must have 1-2 years of experience with customer service
• Highly organized and attentive to details
• Must have extensive knowledge of Word, Excel and Outlook
• Ability to respond to time deadlines with a high degree of accuracy
• Professional expressive and written communication skills
• Diplomatic; tactful interpersonal skills
• Tolerate large call volume consistently throughout the plan year
• Strong work ethic within a collaborative Team environment; Self-Directed
• High School or equivalency required

Preferred Qualifications

• Knowledge of WEX/Cobra Point software a plus