Benefit Program Technician

State-of-Missour; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Missouri is seeking qualified applicants for Benefit Program Technician positions located in the Greene County Child Support Office, Springfield, MO. You will assist Missouri residents with Child Support needs, guide them through the process, and manage communications and documentation.

Requirements include a High School diploma or equivalent, or a Bachelor's degree, with at least four years of customer service experience.

Qualifications

• High School diploma or equivalent is required; a Bachelor's degree is also acceptable.
• At least four years of customer service experience.
• Personable, compassionate, and non-judgmental demeanor.

Responsibilities

• Answer incoming call center questions related to Child Support needs.
• Assist and guide residents through the process of establishing paternity orders and making/receiving child support payments.
• Scan and index information; enter data into computer-based systems from calls, walk-ins, and mail.
• Distribute information as necessary to clients and maintain organized records.
• Contribute to a positive, helpful customer service experience for Missourians.

Skills

Customer service

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician(s). These position will be located in the Greene County Child Support Office based at 1735 West Catalpa St , Springfield, MO.

As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.

Each day you will answer incoming call center phone calls with questions related to Child Support needs, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems received from phone calls, walk-in visits, and mail received from clients with a Missouri child support case. This is a rewarding position with the opportunity to positively impact the lives of Missourians.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service OR have a Bachelor's Degree.

To thrive in these roles, you must be personable, compassionate and have a non- judgmental The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.