Benefit Program Technician

State of Missouri; Columbia Township (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Missouri’s Family Support Division is seeking qualified candidates for Benefit Program Technician roles in the Boone County Customer Service Center in Columbia, MO. You will determine eligibility for food, medical, financial and nutritional assistance, interview clients, and prepare summaries to support case processing.

Requirements include a High School diploma or equivalent with 4 years of customer service experience or a Bachelor's Degree.

Qualifications

• High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.
• Interview clients in person and by telephone.
• Determine initial and continuing eligibility for services.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Determine initial and continuing eligibility for Missouri citizens.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.
• Perform other duties as assigned to support program delivery.

Skills

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division (FSD) is seeking candidates to fill Benefit Program Technician positions. These positions will be located in the Boone County Customer Service Center based at 601 Bus Loop 70W, Columbia, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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