Benefit Program Technician

State of Missouri; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Technician to screen applicants for food, medical, financial, and nutritional assistance at the St. Louis location.

You will determine eligibility, interview clients in person and by phone, and prepare summaries. A high school diploma or equivalent plus 4 years of customer service or a bachelor’s degree is required. Training is provided, and the department offers comprehensive benefits.

Qualifications

• High School diploma or equivalent; or a Bachelor's Degree.
• Strong customer service experience (4+ years) or equivalent education.
• Personable, compassionate, non-judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for services.
• Interview clients in person and by telephone.
• Prepare summaries and documentation as required.

Skills

Customer service

Interpersonal skills

Communication

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the St. Louis City/Chouteau Resource Center based at 3101 Chouteau, St. Louis, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.

• a defined pension plan
• generous amounts of leave and holiday time,
• eligibility for health insurance coverage.

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

[e-mail]