Bench Technician I: Lottery Terminal Repair

Scientific Games; Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Scientific Games is seeking a Bench Technician 1 to repair Lottery terminals and peripherals, provide field support, and assist with shipping/receiving and parts inventory at the site. The role includes data entry into the repair database and delivering reliable service on assignments.

Applicants typically have an associate degree or 1–3 years of related experience, and must lift up to 100 lbs, work multiple shifts, overtime, and weekends, while navigating Windows-based systems and learning new

Qualifications

• Associate’s Degree in related field or 1-3 years of equivalent experience.
• Ability to communicate with all levels of personnel.
• Ability to work all shifts, overtime, holidays and weekends.
• Ability to lift up to 100 lbs and move heavy equipment.
• Intermediate computer hardware/software and Windows proficiency.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Performs repair functions on Lottery terminals and peripherals under supervision.
• Provide technical assistance via phone and on-site support.
• Ensure repaired equipment and upgrades are completed reliably.
• Maintain inventory of terminal and peripheral parts at the site.
• Ship defective boards and sub-assemblies promptly.
• Analyze data related to field service efficiency.
• Assist in escalated field staffing for service calls or events.
• Enter repair data into Bench Repair database daily.
• Uphold acceptable levels of customer service.
• Help develop diagnosing and repair capabilities of field staff.
• Perform routine maintenance on company vehicle and maintain driving record.

Skills

Effective communication

Shift flexibility

Overtime readiness

Teamwork

Customer service

Diagnose and repair

Learning new tech

Education

Associate’s Degree or 1-3 years experience

Tools

Windows OS

Job description

Scientific Games is seeking a Bench Technician 1 to repair Lottery terminals and peripherals, provide field support, and assist with shipping/receiving and parts inventory at the site. The role includes data entry into the repair database and delivering reliable service on assignments.

Applicants typically have an associate degree or 1–3 years of related experience, and must lift up to 100 lbs, work multiple shifts, overtime, and weekends, while navigating Windows-based systems and learning new