Bench Technician: Electronics Repair & Diagnostics

Scientific Games; Olde West Chester (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Scientific Games, a global leader in lottery and gaming technology, seeks a Bench Technician to service and repair company products at a repair site. You will diagnose failures across mechanical, hardware, software, and systems, perform repairs, and maintain calibration and documentation.

The role involves coordinating with field technicians, managing parts, and ensuring upgrades are completed to a like-new standard.

Qualifications

• An understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
• On occasion climbing ladders.
• Pass background check and a clean driving record.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Performs both repairs and preventive maintenance tasks on the terminal.
• Prepares reports for analysis of product failure trends and service ability issues.
• Communicates with field-based technicians for details helpful to failure diagnostics or repair.
• Organizes and controls inventory, documentation, tools, and test equipment.
• Prioritizes workload to ensure an adequate number of terminals for the field personnel.
• Ships defective boards, sub assemblies, etc. in a timely manner.
• Enters all repair data into Bench Repair database daily.

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Communication

Self-motivated

Time management

Problem solving

Lifting 50 lbs

Ladder climbing

Education

High school diploma or equivalent

Job description

Scientific Games, a global leader in lottery and gaming technology, seeks a Bench Technician to service and repair company products at a repair site. You will diagnose failures across mechanical, hardware, software, and systems, perform repairs, and maintain calibration and documentation.

The role involves coordinating with field technicians, managing parts, and ensuring upgrades are completed to a like-new standard.