Bench General Manager

SusieCakes Bakery; San Jose (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes (annually!)

Birthday month PTO with complimentary cake

Medical, dental, vision insurance

401k, FSA

Generous 50% discount on desserts

Job summary

SusieCakes Bakery is seeking a Bench General Manager in San Jose, CA. This pivotal role demands a leader with 3+ years of experience in bakery or retail management and a passion for guest satisfaction. The manager will oversee bakery operations, ensure quality, manage team development, and create a welcoming atmosphere for guests. With an annual salary of $85,000 to $95,000, the position offers various benefits including flexible scheduling, medical insurance, and generous discounts on desserts. Ideal candidates will possess strong leadership skills and the ability to adapt to a bustling bakery environment.

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Ability to work in multiple regional locations.
• Must have reliable transportation.

Responsibilities

• Leads the team in delivering an elevated guest experience within the bakery.
• Supports and works in the kitchen to manage quality products.
• Manages business goals including staffing, operating expenses, and budgets.
• Establishes safety procedures and maintains clean environment.

Skills

Team management

Guest experience creation

Leadership and mentoring

Flexible scheduling

Education

Bachelor’s Degree in business or hospitality management

Job description

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SusieCakes has 31 bakery locations across CA, TX and TN. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients.

• Experience managing teams in a bakery/restaurant/retail location for at least 3+ years
• Passion for creating a great guest experience
• Enjoys guiding and mentoring new team members
• Eager to advance their career in management
• Demonstrates a steady employment record
  
  

SusieCakes has 31 bakery locations across CA, TX and TN. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients.

We're In Search Of a Bench General Manager Possessing

• Experience managing teams in a bakery/restaurant/retail location for at least 3+ years
• Passion for creating a great guest experience
• Enjoys guiding and mentoring new team members
• Eager to advance their career in management
• Demonstrates a steady employment record
  
  

If this sounds like an opportunity you are interested in, then we would love to chat with you!

Please apply to the link and complete your application process today!

Salary is estimated to be around $85,000-$95,000 per year.

This is a non exempt role and is required to work 47.5 hours per week. Weeknight & weekend availability is a must. This role would support the San Jose & Menlo Park locations.

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understand and creates partnerships with the community to grow the business and brand
  
  

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation
  
  

Physical Requirements

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds
  
  

Benefits & Perks

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous 50% discount to all our delicious desserts!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Food and Beverage Services

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