Bellperson/Shuttle Driver - Providence Marriott Downtown

Meyer Jabara Hotels; Providence (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Bellperson/Shuttle Driver to join their dynamic team. This role involves providing top-notch service to guests, ensuring their needs are met promptly and efficiently. You will be the face of hospitality, greeting guests with a warm welcome and assisting them with their luggage and transportation needs. The ideal candidate will possess excellent communication skills and a friendly demeanor, ready to contribute to an exceptional guest experience. Join a company that values community relationships and offers a supportive work environment where your contributions truly matter.

Qualifications

• Must have a valid RI driver’s license and ability to communicate effectively.
• Experience in hospitality and ability to handle multiple tasks.

Responsibilities

• Provide exceptional service to guests during check-in/out.
• Deliver luggage to rooms promptly and assist with guest needs.

Skills

Customer Service Skills

Communication Skills

Computer Literacy

Multi-tasking Ability

Education

High School Diploma

Tools

Shuttle

Computer

Phone

Job description

Bellperson/Shuttle Driver - Providence Marriott Downtown

Providence, RI 02904, USA Req #1776

Monday, March 24, 2025

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Title: Bellperson / Shuttle Driver

Department: Front Office

Reports to: Guest Relations Manager / Director of Front Office

Interested applicants should send cover letter and resume to: [e-mail]

Position Summary:

• Serving guests while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.
• To provide guest services during check-in/out and effectively promote hotel amenities and themes while delivering high levels of customer service.

Essential Functions:

• Attendance as scheduled is required.
• Greet guests as soon or before entering the lobby with a sincere smile and welcome.
• Bellperson offers name, asks guest name and refers to guest by surname for personalizing service.
• Delivers bags to rooms within 10 minutes of check-in.
• At checkout, bags picked up within 5 minutes of guest request.
• Bellstand phone answered in 3 rings or less.
• Bell carts in clean and good condition.
• Can actively promote our theme message.
• Knowledgeable about hotel facilities.
• Direct guest attention to food & beverage outlets, any promotional specials and other hotel amenities such as the pool, Bluefin grille, etc.
• Bellperson should be knowledgeable about local restaurants and attractions.
• Bellperson points out, in-room literature and guest services information.
• Uniforms neat and name tag worn.
• Any guest needs or requests taken care of at the time of request and not passed on.
• Accurately logs guest and employee laundry in/out and assists with deliveries.
• Accurately logs guest, associate packages and assists with drop-off and pick-up.
• Coordinates cab transportation and airport limo service.
• Operates hotel shuttle as policies of the hotel require.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

Experience:

• Education, years of experience (related or unrelated to industry), computer literacy, hospitality skills, ability to multi-task, language proficiency.
• Ability to read & write as well as speak clearly in English. High School Diploma, must have a valid RI driver’s license.

Skills:

• Computer literate, have a professional yet friendly telephone manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.
• Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Physical Job Requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Bellpersons work in the Greatroom, shuttle, under the porte cochere, and in the bell closet.

Equipment:

• Bellpersons use the shuttle, phone, Nextel, bell carts, and cleaning supplies, computer, printer.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.