Front Desk Agent - Providence Marriott Downtown

Meyer Jabara Hotels; Providence (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a leading hotel where you can make a difference in guests' experiences! As a Front Desk Agent, you'll be the welcoming face of the hotel, ensuring smooth check-ins and check-outs while providing exceptional customer service. This role offers a unique opportunity to develop your skills in a dynamic environment, with various shifts available to fit your schedule. Enjoy competitive pay, free meals, and fantastic hotel benefits, including discounted stays and dining options. If you're enthusiastic, outgoing, and ready to contribute to a positive guest experience, this is the perfect opportunity for you!

Benefits

Free Meals

Free Parking

Discounted Rooms

Discounted Food

Qualifications

• 1-2 years of hotel or related experience preferred.
• High School diploma required; college coursework helpful.
• Strong customer service skills are essential.

Responsibilities

• Check guests in and out while ensuring a friendly atmosphere.
• Handle payment confirmations and maintain accurate records.
• Assist guests with inquiries and provide hotel information.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

College Coursework in Related Field

Tools

Microsoft Office

PMS Software

Credit Card Authorization Machine

Job description

Front Desk Agent - Providence Marriott Downtown

Providence, RI, USA Req #1335

Friday, January 24, 2025

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Providence Marriott is looking to add multiple enthusiastic and outgoing Front Desk Associates to the team!

Here at the Providence Marriott, we offer the top pay in the Providence Market, free meals, free parking and amazing hotel benefits including discounted rooms and discounted food.

All shifts are available!

Previous Marriott or Hotel Front Desk Experience Preferred, but we are willing to train!

Position Summary:

The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.

Experience & Education:

1. 1 to 2 years of experience in a hotel or a related field preferred
2. High School diploma or equivalent required
3. College course work in related field helpful
4. Previous customer service experience strongly preferred.
5. Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
6. Ability to work with Microsoft Office products and various other software programs.

Physical Requirements:

1. Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
2. Ability to work under variable temperatures and noise levels
3. Near Vision - The ability to see details at close range
4. Ability to bend, stretch, twist or reach with your body and arms
5. Must be able to stand and/or walk for lengthy periods of time

Essential Duties & Functions:

1. Approach all encounters with guests and employees in a friendly, service oriented manner
2. Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
3. Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
4. Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations
5. Positively interact with hotel guests
6. Check guests in and out of the hotel
7. Confirm payment method at check in and obtain full payment at check out
8. Log all requests and confirm completion
9. Direct guests to daily functions within the hotel
10. Review PMS inventory and house count for availability and rates
11. Book reservations for day of arrival or future stays
12. Balance and prepare individual paperwork for closing shift
13. Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
14. Maintain and market special guest programs
15. Take and deliver messages
16. Be familiar with guest privacy
17. Provide information about hotel
18. Know emergency procedures
19. Run copies and charge guests as needed
20. Send faxes and charge as needed
21. Run daily arrival report and annotate guest reservation/inform team of special requests
22. Review changes in Policy and Procedure
23. Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
24. Stock and clean work space for next shift
25. Distribute billing reports to hotel outlets
26. Block bus tours and notify Housekeeping
27. Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.