Bellperson On-Call

Hamilton Hotel Washington, D.C.; Washington (District of Columbia); On-site; USD 30,000 - 42,000; Full time

Job summary

Hamilton Hotel Washington, D.C. is seeking a friendly Bell Person to warmly welcome guests in the lobby, escort them to their accommodations, and introduce them to hotel features and services. You will greet guests, assist with luggage, and ensure their comfort throughout the stay.

This role requires strong English communication, the stamina to stand for hours, a high school diploma, and prior guest service experience. A professional, courteous demeanor is essential.

Qualifications

• Proficient in English and able to communicate clearly with guests.
• Prior guest service experience preferred.
• Strong customer service orientation.
• Ability to stand for extended periods.
• Friendly, professional demeanor.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, anticipating their needs.
• Recognize returning and VIP guests and welcome them back.
• Escort guests to their accommodations and explain hotel features and safety procedures.
• Assist guests with luggage and acknowledge them by name.
• Deliver in-room dining meals as ordered and handle deliveries to rooms.
• Store and retrieve luggage and other items for guests as needed.

Skills

Proficient in English

Guest service

Education

High School diploma

Job description

Overview

The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person escorts guests to and from their accommodations, orienting them with the features of the property and their accommodations, and assists the guest in any way to make them feel more comfortable.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedures, and inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Deliver in-room dining meals to guests as ordered

Requirements

• Proficient in English
• Ability to stand on your feet for several hours
• High School diploma
• Previous guest service experience
• Previous customer service experience preferred