Bellperson

Crescent Hotels & Resorts; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Crescent Hotels & Resorts in Houston is seeking a dedicated individual for guest services that assist guests with luggage, provide information about hotel facilities, and ensure a clean and welcoming lobby environment.

The role involves performing pickups and drop-offs at the airport as needed, maintaining communication between shifts, and supporting front desk operations. This position is ideal for friendly and attentive service-oriented candidates.

Responsibilities

• Show guests to room assisting them with their luggage.
• Explain all hotel facilities and answer questions.
• Check luggage for guests day and overnight.
• Maintain the designated station in the lobby.
• Open doors and greet guests courteously.
• Maintain cleanliness of the bell stand and lobby.
• Post daily events and entertainment boards.
• Maintain open communication through intershift log.
• Deliver messages and valet to guest rooms.
• Perform pickups and drop-offs at the airport.
• May perform valet duties as required.
• Assist front desk with key inventory.
• Comply with attendance rules and availability.
• Perform other job-related duties as assigned.

Job description

Responsibilities

1. Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
5. Open doors and greet guests in a friendly and courteous manner.
6. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
7. Post the daily events board and entertainment board in the lobby.
8. Maintain an open communication line through all shifts by proper use of intershift log.
9. Deliver messages and valet to guest rooms.
10. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
11. May perform the duties of a valet as required.
12. Assist front desk with key inventory twice weekly.
13. Comply with attendance rules and be available to work on a regular basis.
14. Perform any other job related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.