Bellperson On-Call

Hamiltonhoteldc; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Job summary

Hamiltonhoteldc in Washington, DC, is seeking a bell person responsible for welcoming guests and assisting with their needs during their stay. This role involves greeting guests warmly, escorting them to their accommodations, and informing them about hotel features.

The ideal candidate should have prior guest service experience and be able to stand for extended periods. This position offers a unique opportunity to enhance the guest experience in a vibrant hotel environment.

Qualifications

• Ability to stand on your feet for several hours.
• Previous experience in guest service.
• Customer service experience is preferred.

Responsibilities

• Greet all guests in a warm and professional manner.
• Recognize and welcome returning and VIP guests.
• Escort guests to their accommodations and inform them about hotel features.
• Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage for guests.
• Deliver in room dining meals to guests.

Skills

Guest service

Customer service experience

Job description

Hamilton Hotel
1001 14th St NW
Washington, DC 20005, USA

Job Description

The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Deliver in room dining meals to guests as ordered

Position Requirements

• Ability to stand on your feet for several hours
• Previous guest service
• Previous customer service experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.