Bellman / Valet Attendant

DoubleTree by Hilton Hotel Modesto; Modesto (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

DoubleTree by Hilton Hotel Modesto is seeking a friendly, guest-oriented Bellman to assist guests with luggage, provide information, and help ensure a welcoming stay.

You will greet guests, escort them to rooms, coordinate transportation, and handle message deliveries while keeping the lobby area clean and secure for a smooth guest experience.

This front-line role demands flexible shifts and a strong commitment to hospitality excellence in a fast-paced hotel environment.

Responsibilities

• Guest Assistance: Greet guests upon arrival and departure, escort them to their rooms, and provide a detailed orientation of room features and hotel amenities.
• Luggage Handling: Safely transport luggage from the entrance to guest rooms and vice versa, carefully loading and unloading items, and managing storage and retrieval systems.
• Information Provision: Offer accurate information about hotel services, local attractions, dining options, and transportation.
• Transportation Coordination: Arrange taxis, shuttle services, and valet parking as needed.
• Message and Delivery Services: Deliver messages, mail, packages, and other items to guest rooms promptly and professionally.
• Lobby and Entrance Maintenance: Maintain cleanliness and order in the lobby and entrance areas, while monitoring for guest safety and security.

Job description

ESSENTIAL FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

A hotel bellman is a front-line hospitality professional responsible for assisting guests with luggage, providing information, and ensuring a welcoming and efficient guest experience.

Key Responsibilities

• Guest Assistance: Greet guests upon arrival and departure, escort them to their rooms, and provide a detailed orientation of room features and hotel amenities.


• Luggage Handling: Safely transport luggage from the entrance to guest rooms and vice versa, carefully loading and unloading items, and managing storage and retrieval systems.


• Information Provision: Offer accurate information about hotel services, local attractions, dining options, and transportation.


• Transportation Coordination: Arrange taxis, shuttle services, and valet parking as needed.


• Message and Delivery Services: Deliver messages, mail, packages, and other items to guest rooms promptly and professionally.


• Lobby and Entrance Maintenance: Maintain cleanliness and order in the lobby and entrance areas, while monitoring for guest safety and security.

Source: Hospitality Online