Bellperson On-Call

EOS Hospitality LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hamilton Hotel in Washington, DC is seeking a friendly bell person to warmly welcome guests, escort them to their accommodations, and acquaint them with property features and safety guidelines.

Responsibilities include greeting guests in the lobby, recognizing VIPs, assisting with luggage, delivering in-room dining, and ensuring guest comfort and smooth room transitions.

Qualifications

• Stand for several hours.
• Previous guest service experience required.
• Customer service experience preferred.

Responsibilities

• Greet guests in the lobby warmly and professionally.
• Recognize returning and VIP guests and welcome them back.
• Escort guests to their accommodations and explain hotel features and safety procedures.
• Assist guests with luggage and acknowledge them by name.
• Deliver in-room dining and other items as requested.
• Store and retrieve luggage as needed.

Skills

Guest service

Customer service

VIP guest handling

Job description

Hamilton Hotel
1001 14th St NW
Washington, DC 20005, USA

Description

Job Description The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

Main Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Deliver in room dining meals to guests as ordered

Position Requirements

• Ability to stand on your feet for several hours
• Previous guest service
• Previous customer service experience preferred

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.