Bellperson- Full Time

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth, Texas is seeking a friendly Bell Attendant to provide prompt luggage assistance and guest-facing service. You will engage guests professionally, assist with reservations, and help locate the hotel's amenities while maintaining a polished appearance and positive attitude.

Responsibilities include delivering parcels, loading luggage, guiding guests to desks, answering questions, and ensuring safety procedures.

Qualifications

• Excellent customer service skills.
• Strong communication and organizational abilities.
• Maintain a professional business appearance and attitude.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Assist guests with luggage loading and unloading as needed.
• Deliver parcels and special deliveries to guestrooms or meeting rooms.
• Engage guests with friendly, professional expressions and guidance.
• Direct guests to Front Desk or meeting spaces as required.
• Assist with reservations for restaurants and transportation when requested.
• Follow safety, security, and confidentiality policies at all times.
• Attend staff meetings and complete assigned tasks by management.
• Support guests in locating hotel amenities and local attractions.

Skills

Customer service

Communication skills

Professional appearance

Flexible schedule

Job description

Overview

To provide prompt, friendly luggage assistance to our guests in a professional and courteous manner.

Responsibilities

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

• Excellent customer service skills
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including weekends and holidays