Bellperson: Guest Services, Valet & Shuttle

Cornell University; Ithaca (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health and wellbeing programs

Vacation and holidays leave provisions

Cornell benefits and employee perks

Job summary

Cornell University’s Statler Hotel is seeking a dynamic Front Office team member to join the Bellstand. You will help guests with luggage, manage valet services, and operate the hotel airport shuttle, delivering warm, personalized service from arrival through departure.

Responsibilities include handling guest luggage, guiding guests to rooms, coordinating parking, and communicating with the Front Office and other departments to elevate the guest experience.

Qualifications

• Commitment to DEI and wellbeing.
• Ability to build inclusive relationships with guests and colleagues.
• Energetic and passionate about hospitality and service.
• Valid Driver’s License with clean record; able to operate manual transmission vehicles.
• Able to stand long periods and lift up to 75 lbs.

Responsibilities

• Assist guests with luggage to vehicles and rooms.
• Provide valet services and explain payment options.
• Operate hotel vehicles safely to transport guests, including to the Tompkins International Airport.
• Maintain vehicle cleanliness and report maintenance concerns.
• Communicate with Front Office and other departments to elevate guest experiences.
• Schedule flexibility for evenings, weekends, and holidays.

Skills

Diversity & inclusion

Customer service

Professional appearance

Driving license

Manual transmission

Job description

Cornell University’s Statler Hotel is seeking a dynamic Front Office team member to join the Bellstand. You will help guests with luggage, manage valet services, and operate the hotel airport shuttle, delivering warm, personalized service from arrival through departure.

Responsibilities include handling guest luggage, guiding guests to rooms, coordinating parking, and communicating with the Front Office and other departments to elevate the guest experience.