Bellperson S02, The Statler Hotel

Cornell University; Ithaca (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health and wellbeing programs

Vacation and holidays leave provisions

Cornell benefits and employee perks

Job summary

Cornell University’s Statler Hotel is seeking a dynamic Front Office team member to join the Bellstand. You will help guests with luggage, manage valet services, and operate the hotel airport shuttle, delivering warm, personalized service from arrival through departure.

Responsibilities include handling guest luggage, guiding guests to rooms, coordinating parking, and communicating with the Front Office and other departments to elevate the guest experience.

Qualifications

• Commitment to DEI and wellbeing.
• Ability to build inclusive relationships with guests and colleagues.
• Energetic and passionate about hospitality and service.
• Valid Driver’s License with clean record; able to operate manual transmission vehicles.
• Able to stand long periods and lift up to 75 lbs.

Responsibilities

• Assist guests with luggage to vehicles and rooms.
• Provide valet services and explain payment options.
• Operate hotel vehicles safely to transport guests, including to the Tompkins International Airport.
• Maintain vehicle cleanliness and report maintenance concerns.
• Communicate with Front Office and other departments to elevate guest experiences.
• Schedule flexibility for evenings, weekends, and holidays.

Skills

Diversity & inclusion

Customer service

Professional appearance

Driving license

Manual transmission

Job description

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college’s vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college’s commitment to positively impacting society and fostering a collaborative learning environment.

The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality.

The Statler Hotel, located on Cornell University’s campus, is renowned as “the premier hotel that teaches.” It serves as the practical hotel operations laboratory for the Peter and Stephanie Nolan School of Hotel Administration, providing students with hands‑on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay. With over 150 rooms and state‑of‑the‑art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell’s hospitality program.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

As a member of the Statler Hotel’s Front Office Team, you will create warm, genuine, and personalized experiences from the moment guests encounter our Bellstand to their exit while delivering a personalized level of service. Duties will include assisting guests with luggage to and from their vehicles and guest rooms; managing guest valet services to include maintaining information in the valet parking software, processing payment for day guest parking, and parking vehicles; and operating the hotel’s airport shuttle. Schedules are variable depending on business needs and may require evening, weekend, and holiday work hours.

Key Responsibilities:

• Loading and unloading guest luggage into their vehicle or shuttle van
• Delivering guest luggage to the guest’s room; often this includes escorting the guest to their room, offering a luggage rack and setting up with their bag, using the journey to the room to share room familiarization details
• Providing valet services for all overnight, event and day guests; includes qualifying the reason for their visit, explaining procedures for requesting their vehicles, and the payment options.
• Operate guest vehicles with a high level of care and safety, ensure vehicles return to the owner in the condition that they were when we received them.
• Operate hotel vehicles, following all traffic safety laws, to transport guests to and from the Tompkins International Airport
• Maintain cleanliness of the vehicles, keep the vehicles fueled and report any maintenance concerns.
• Provide guests a genuine sense of welcome and service, prompting opportunities for engagement rather than waiting for guests to seek them out
• Gather and share information from conversations that can be used to elevate experiences throughout the hotel
• Provide thorough and timely communication with other areas of the Front Office, as well as other hotel departments when pertinent.

Required Qualifications:

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• The ideal candidate is someone who is high energy and very passionate about providing hospitality and service. This individual takes pride in presenting a professional, well‑groomed appearance and is motivated to be a valuable contributor to our team of professional and student staff.
• A Driver’s License is required along with a clean driving record. Candidate must be able to operate manual transmission vehicles.
• Capable of running quickly to obtain/deliver guest cares in a timely manner
• Capable of standing for long periods of time
• Able to grasp, bend, stoop, and push/pull heavy loads weighing up to 75 lbs.

Preferred Qualifications:

• Experience with training peers to perform job tasks.
• Experience driving vehicles with 9-15 passenger capacities

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell