Bellperson

Accor; Santa Monica (CA); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Discounted rates

Academies learning programs

Corporate Social Responsibility

Career development opportunities

Pay rate range: $17.52-$21.90 USD per/

Job summary

Fairmont Miramar Hotel & Bungalows, part of the Accor family, seeks a Bell Person to warmly welcome guests and assist with luggage and room delivery in an elegant Santa Monica setting.

You will report to the Guest Services Manager, ensuring a premium guest experience aligned with brand standards and LQA guidelines. The role emphasizes professional service, safety, and teamwork.

Qualifications

• Previous customer related experience is an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Deliver guests to their rooms, handle luggage, messages and any other items within the hotel
• Assist guests according to Fairmont Hotels & Resorts Brand and LQA standards
• Consistently offer professional, friendly and engaging service
• Ensure timely and efficient transfer of luggage to and from guest rooms
• Explain room features and ensure guests are familiar with their room on arrival
• Maintain a lobby presence when not delivering luggage to assist guests
• Provide information about hotel facilities in an informative and helpful way
• Follow department policies, procedures and safety policies; perform other duties as assigned

Skills

Customer experience

Communication skills

Interpersonal skills

Reliability

Work under pressure

Teamwork

Guest focus

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $17.52-$21.90USD Gross per hour.

Job Description

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell person with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival i.e.. temperature control
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the MOD
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps
• Exposure to hot surfaces.
• Visa: Must be able to provide proof of eligibility to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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