Bellperson

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Bell Person to warmly greet guests on arrival and assist with luggage delivery and room introductions. You will work under the Guest Services Manager, ensuring a professional, courteous experience and smooth handling of guests’ needs within the hotel’s lively lobby.

Responsibilities include delivering guests to rooms, guiding them on hotel facilities, and maintaining a strong lobby presence to assist with any requests, while

Qualifications

• Previous customer-related experience is an asset.
• Excellent communication and professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous.

Responsibilities

• Greet guests on arrival and assist with directions and information.
• Deliver guests to rooms with luggage, messages and requested items.
• Assist guests according to Fairmont brand and standards.
• Maintain a visible lobby presence to assist guests and answer questions.
• Ensure safe, efficient transfer of luggage to and from rooms.
• Explain room features and hotel facilities to guests.
• Follow all department policies and safety guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Reliability

Under pressure

Team player

Guest needs focus

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $17.52-$21.90 USD Gross per hour.

Job Description

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell person with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival i.e.. temperature control
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the MOD
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Other duties as assigned

Qualifications

• Your experience and skills include:
• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps
• Exposure to hot surfaces.
• Visa: Must be able to provide proof of eligibility to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!