Turndown Attendant

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Discounted rates

Academies training

CSR activities

Career development

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Turndown Attendant to provide evening housekeeping services that enhance guest comfort and ambiance. You will prepare rooms, refresh linens, and ensure hotel standards are met with attentive service.

The role emphasizes quiet, high-quality guest experiences, professional communication, and strict adherence to health and safety guidelines in a luxury setting.

Qualifications

• Ability to work efficiently in a fast-paced, detail-oriented environment.
• Excellent communication and guest service skills.
• Previous housekeeping or hospitality experience preferred.

Responsibilities

• Provide consistently professional, friendly service to guests.
• Perform evening turndown service in assigned rooms and suites per hotel standards.
• Prepare rooms for the evening by turning down beds, refreshing linens, adjusting lighting and ambiance.
• Lightly clean and tidy guest rooms, remove trash, straighten furniture and wipe surfaces.
• Replenish water, amenities, and in-room offerings as required.
• Ensure guest requests are fulfilled promptly during service hours.
• Inspect rooms for cleanliness, presentation, and functionality; report issues promptly.

Skills

Attention to detail

Guest service

Communication

Experience in hospitality

Physical stamina

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $26.83-$33.54 USD hourly

Job Description

Reporting to the Assistant Director of Rooms, the Turndown Attendant is responsible for providing evening housekeeping services that enhance guest comfort and create a relaxing, welcoming environment. This role focuses on preparing guest rooms for the evening, ensuring cleanliness, ambiance, and attention to detail in line with luxury service standards. Responsibilities and essential job functions include but are not limited to the following:

• Provide consistently professional, friendly, and engaging service to guests
• Perform evening turndown service in assigned guest rooms and suites in accordance with hotel standards
• Prepare rooms for the evening by:
  • Turning down beds and refreshing linens as needed
  • Adjusting lighting, closing curtains, and creating a comfortable ambiance
  • Refreshing towels, toiletries, and in-room amenities
• Lightly clean and tidy guest rooms, including:
  • Removing trash and used items
  • Straightening furniture and guest belongings as appropriate
  • Wiping surfaces and refreshing bathrooms
• Replenish water, amenities, and any in-room offerings as required
• Ensure all guest requests are fulfilled promptly during service hours
• Inspect rooms to ensure cleanliness, presentation, and functionality of all items
• Report maintenance issues, damages, or safety concerns promptly
• Respect guest privacy and follow all security and confidentiality procedures
• Maintain housekeeping carts, supplies, and service areas in a clean and organized manner
• Follow all health, safety, and sanitation guidelines, including proper use of cleaning products
• Communicate effectively with team members and supervisors regarding room status and guest needs
• Assist with special requests or additional evening services as required

Qualifications

• Ability to work efficiently in a fast-paced, detail-oriented environment.
• Strong attention to detail and commitment to high service standards.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and guest service skills.
• Strong interpersonal and problem-solving abilities.
• Reliable, responsible, and able to work independently, especially during evening shifts.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to bend, kneel, and squat for extended periods.
• Ability to lift and carry up to 30 pounds frequently.
• Ability to push and pull housekeeping equipment, such as tables and carts, weighing up to 100 pounds.
• Ability to work in a fast-paced environment with frequent movement.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

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