Bellperson

Accor; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company benefit card with discounts

Learning programs

Corporate social responsibility activities

Job summary

A leading hospitality company in Boston is seeking a Bellperson to assist guests with check-in and check-out, deliver items, and ensure a pleasant stay. The role requires strong communication skills and the ability to handle physical demands. Candidates should have experience in hospitality, a friendly demeanor, and the ability to work flexible shifts.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to handle heavy lifting (up to 100 pounds).
• Long hours may be required.

Responsibilities

• Assist guests with check-in and check-out.
• Deliver items and ensure guest satisfaction.
• Load/unload carts and manage luggage.

Skills

Ability to convey information clearly

Ability to evaluate options quickly

Works well in stressful situations

Maintains composure under pressure

Education

High school diploma preferred

Job description

Company Description

Accor is a worldwide leader that welcomes you as you are. We support growth and learning every day, making work purposeful so your journey with us explores limitless possibilities. Our inclusive company aims to attract, recruit, and promote diverse talent.

Benefits include a company benefit card offering discounted rates worldwide, learning programs through our Academies, and corporate social responsibility activities such as Planet 21.

Job Description

The Bellperson is responsible for helping guests/clients check in and out, delivering items, and ensuring a pleasant, efficient stay.

Responsibilities

• Stand and walk throughout the entire shift.
• Engage guests waiting in line to check in.
• Work in a team and get along with others.
• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards.
• Work AM, PM, and Overnight shifts.
• Maintain high standards of personal appearance, uniform, and nametag.
• Comply with all Fairmont standards and regulations for safe, efficient operations.
• Greet guests pleasantly.
• Load, unload, and offload carts.
• Escort guests to rooms, explain amenities and safety procedures.
• Check/store luggage for arrivals and departures.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Give directions.
• Open doors.

Qualifications

• Experience in a hotel or related field, or high school diploma preferred.
• Long hours – sometimes may be required.
• Heavy work – exerting up to 100 pounds of force occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high‑pressure situations.
• Maintains composure and objectivity under pressure.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Hospitality

Additional Information

A team devoted to service and accuracy, working with team members from other departments in an environment of continuous learning and growth.