EXECUTIVE CASINO HOST

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Mount Airy Casino Resort in Mount Pocono is seeking a Player Development Executive/Host to execute the table games player marketing strategy, increasing premium players, visits and loyalty. The role operates within policy and regulatory guidelines and requires strong relationship building with guests and staff.

The position emphasizes tracking player activity, generating reports, and applying promotions to optimize comps while maintaining high guest service standards in a fast-paced resort

Qualifications

• Minimum six (6) years experience in player development.
• Must be 18 years of age or older upon employment.
• Must be approved for and maintain a Pennsylvania Gaming Control Board License.
• Excellent guest service, communication and personal interaction skills.
• Ability to travel on a limited basis.
• Knowledgeable with Players Club programs, enrollment and complimentary policies.

Responsibilities

• Tracks, analyzes and manages win/loss to determine comp-worth.
• Develops table games player relationships to build loyalty.
• Interacts with Guests and staff to promote guest satisfaction.
• Uses player tracking data to analyze profitability and planning of comps.
• Manages reservations for tournaments and events per casino guidelines.
• Maintains confidentiality and organization of player data and reports.
• Collaborates with Casino Marketing to issue complimentary items per play levels.
• Maintains strong knowledge of table games operations and service standards.

Skills

Guest service

Communication

Multi-tasking

Leadership

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Player tracking system

Microsoft Office

PC proficiency

Job description

Job Location: Main Location - Mount Pocono, PA 18344
Position Type: Full Time
Position Shift: Any

Position Overview

The Player Development Executive/Host executes the table games player marketing strategy to increase premium players, their visits and their loyalty. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Job Functions

• Tracks, analyzes and manages win and losses to determine “comp‑worth.”
• Ability to issue compliments in accordance with the approved comp matrix.
• Develops table games player relationships to mold gaming loyalty and retention to minimize player defection.
• Uses player tracking system to analyze player profitability.
• Generates and analyzes player evaluation reports and maintains player profiles to make cost effective complimentary and amenities decisions.
• Demonstrates strong understanding of Table games operations.
• Meets the demands of a fast‑paced environment by using good judgement and the ability to multi‑task.
• Provides consistent, prompt and courteous guest service at all times.
• Creates a friendly, comfortable and exciting atmosphere for all our guests.
• Proactively greets, interacts, and assists resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Promotes positive guest, employee and public relations at all times.
• Identifies and cultivates new table games players by utilizing the marketing tools provided by the company.
• Demonstrates awareness and knowledge of all player promotions and giveaways.
• Develops a strong repeat guest base through personal contacts and relationship marketing techniques, such as communicating property events and amenities to guests via email, phone, and/or mail.
• Manages all other duties as assigned by the Director of Player Development – Table Games.
• Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino guidelines for levels of play and finalize itineraries.
• Processes reservations requested by casino guests, including tournament and special events reservations.
• Researches and evaluates table games player accounts using Players Club and/or other software program(s).
• Protects the confidentiality of company documents and files under their immediate control.
• Maintains organization and inventory of supplies for Player Development and Host areas.
• Ensures routine adherence to service standards, job standards and standard operating procedures.
• Monitors all systems and applications for appropriateness and accuracy.
• Fosters good working relationships, coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service.
• Responds to player concerns and complaints and implements service recovery actions.
• Maintains general property knowledge.
• Other related duties as necessary and/or assigned.

Qualifications

• Must be a minimum 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• Minimum six (6) years experience in player development.
• Must have PC proficiency with player rating and tracking system with ACSC preferred.
• Proficient computer/PC skills, including Microsoft Office.
• Strong knowledge of property management, reservations and player tracking systems.
• Understand complimentary policies and procedures.
• Must be knowledgeable and proficient with Players Club programs and enrollment, complimentary criteria, system/PC software use, policies and procedures and service standards.
• Ability to travel on a limited basis.
• Must present excellent professional appearance and demeanor.
• Excellent guest service, communication and personal interaction skills.
• Must read, write, speak and understand English with multi‑lingual capability preferred.
• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Possesses excellent customer service, organisational, communication and multi‑tasking skills.
• Strong interpersonal, motivational and leadership qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Ability to perform complex calculations and understand, analyse, interpret and communicate guest or operational data and information to achieve objectives.
• Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board License.

ADA Requirements

• Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity to operate office equipment and engage in light lifting.

Other Skills and Abilities

• Must be able to handle exposure to areas where smoking is permitted.
• Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, colour, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.