Bellows Plumbing, Heating, Cooling & Electrical

Bellows; Santa Cruz (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous PTO program

Excellent benefits for full-time employees

Supportive environment for continuous learning

Job summary

Bellows in Santa Cruz, California is seeking a highly motivated Customer Service Representative (CSR) to join their team. This role involves responding to customer inquiries via phone and email, providing product information, and assisting with scheduling repairs. Ideal candidates will have excellent communication skills and previous customer service experience.

Bellows offers a supportive work environment with a focus on teamwork and personal growth, as well as generous benefits for full-time employees.

Qualifications

• Prior customer service or call center experience is preferred.
• Excellent written and verbal communication skills are essential.
• Ability to listen and engage with customers effectively.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist customers with scheduling repairs and services.
• Provide information regarding products and services.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Education

High School Diploma or equivalent

Job description

Customer Service Representative (CSR)

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. We are open to several shift opportunities: Shifts shall include Saturday, Sunday and Monday or a Friday. Will consider full time or part time.

Duties

• Respond to customer inquiries via phone and email
• Provide information about products and services
• Assist customers with scheduling repairs/services
• Collects and data enters information accurately and efficiently

Qualifications

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Prior customer service or call center experience

What You’ll Love About Bellows

• A family-owned business with 40+ years of history serving our community with pride and integrity.
• A culture rooted in respect, growth, and teamwork, where your voice matters.
• Generous PTO program and excellent benefits for full-time employees.
• A supportive environment that encourages continuous learning and professional development.
• Leaders who care about your success and celebrate wins together.
• A team that truly treats each other like family.

What We’ll Love About Working With You

• You’re passionate about delivering exceptional customer service and creating memorable experiences.
• You bring a positive, solution-oriented attitude to every call, every day.
• You’re a great listener, clear communicator, and natural relationship builder.
• You thrive in a fast-paced, team-oriented environment, but also shine independently.
• You’re detail-oriented, organized, and always looking for ways to improve.
• You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.