Customer Service Representative

Bellows Plumbing, Heating, Cooling & Electrical; Santa Cruz (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Generous PTO program

Excellent benefits for full-time employees

Supportive environment for professional development

Job summary

A reputable service provider in California is looking for a highly motivated Customer Service Representative. You will respond to customer inquiries, assist with scheduling, and provide product information in a supportive team environment. The ideal candidate has excellent communication skills and prior experience in customer service. This full-time position offers generous benefits and a positive workplace culture.

Qualifications

• Excellent written and verbal communication skills.
• Prior customer service or call center experience.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide information about products and services.
• Assist customers with scheduling repairs/services.
• Collect and data enters information accurately and efficiently.

Skills

Excellent communication skills

Customer service experience

Education

High School Diploma or equivalent

Job description

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). The ideal candidate will possess excellent communication skills and provide outstanding service to our customers.

Duties

• Respond to customer inquiries via phone and email
• Provide information about products and services
• Assist customers with scheduling repairs/services
• Collects and data enters information accurately and efficiently

Qualifications :

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Prior customer service or call center experience

What You'll Love About Bellows

• A family-owned business with 40+ years of history serving our community with pride and integrity.
• A culture rooted in respect, growth, and teamwork, where your voice matters.
• Generous PTO program and excellent benefits for full-time employees.
• A supportive environment that encourages continuous learning and professional development.
• Leaders who care about your success and celebrate wins together.
• A team that truly treats each other like family.

What We'll Love About Working With You

• You're passionate about delivering exceptional customer service and creating memorable experiences.
• You bring a positive, solution-oriented attitude to every call, every day.
• You're a great listener, clear communicator, and natural relationship builder.
• You thrive in a fast-paced, team-oriented environment, but also shine independently.
• You're detail-oriented, organized, and always looking for ways to improve.
• You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.