Customer Service Representative

Bellowsservice; Santa Cruz, Northern (CA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Excellent benefits

Full-time position

Job summary

Bellows Plumbing, Heating, Cooling & Electrical is seeking a Customer Service Representative in Santa Cruz for a hybrid role requiring on-site presence during the initial training and ongoing operations. The CSR will handle inquiries via phone and email, provide product/service information, and assist with scheduling repairs or services.

Ideal candidates will have a high school diploma, excellent written and verbal communication skills, and prior customer service or call center experience.

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Prior customer service or call center experience.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide information about products and services.
• Assist customers with scheduling repairs/services.
• Collects and data enters information accurately and efficiently.

Skills

Customer service

Communication

Call center experience

Education

High School Diploma or equivalent

Job description

THIS IS A HYBRID POSITION. THIS MEANS THAT YOU MUST BE ABLE TO WORK ON SITE AT YOUR LOCATION IN SANTA CRUZ, CALIFORNIA

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. We are open to several shift opportunities: Shifts shall include Saturday, Sunday and Monday or a Friday. This position is remote but initial training period may be on site and outside of normal schedule.

Duties

• Respond to customer inquiries via phone and email
• Provide information about products and services
• Assist customers with scheduling repairs/services
• Collects and data enters information accurately and efficiently

Qualifications

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Prior customer service or call center experience

What You’ll Love About Bellows

• A family-owned business with 40+ years of history serving our community with pride and integrity.
• A culture rooted in respect, growth, and teamwork, where your voice matters.
• Generous PTO program and excellent benefits for full-time employees.
• A supportive environment that encourages continuous learning and professional development.
• Leaders who care about your success and celebrate wins together.
• A team that truly treats each other like family.

What We’ll Love About Working With You

• You’re passionate about delivering exceptional customer service and creating memorable experiences.
• You bring a positive, solution-oriented attitude to every call, every day.
• You’re a great listener, clear communicator, and natural relationship builder.
• You thrive in a fast-paced, team-oriented environment, but also shine independently.
• You’re detail-oriented, organized, and always looking for ways to improve.
• You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.