Bell / Valet Attendant

Hotel Valencia Santana Row; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Hotel Valencia Santana Row in San Jose, CA is seeking an enthusiastic Guest Service Associate combining Valet and Bellman duties. The role places you at the front of the house with high guest contact, requiring strong communication and a courteous demeanor.

Responsibilities include greeting guests, assisting with luggage, delivering items, and providing local information. Shifts include early mornings and overnight, with weekends and holidays, and a clean driving record is required.

Qualifications

• Experience in hotel guest services or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Welcome guests and assist with luggage and bell carts.
• Provide information on local attractions and hotel facilities.
• Deliver messages and packages to meetings and guest rooms.
• Ensure areas are clean and organized and report unsafe conditions.
• Assist valet staff and comply with driving and safety policies.

Skills

Guest service

Communication

Teamwork

Valid driver’s license

Education

High school diploma

Job description

Job summary

Responsible for all guest service needs while on property in accordance with hotel. This position is combination of both Valet and Bellman. You will be working in the front of the house and have a high level of guest contact. Customer Service experience a plus. You must also have excellent communication skills.

Shift requirements

Currently searching for shifts from 6AM-2:30PM and overnight 11PM-7:30AM some days, with weekends and holidays.

Responsibilities

• Welcome guests to the hotel and expedite the handling of luggage.
• Pick up and deliver dry-cleaning for the guests
• Provide information on local attractions, room features, hotel facilities
• Deliver messages and/or packages to meetings and guest rooms
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees.
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Must have clean driving record to be able to assist valet staff.
• Any other duties assigned by your immediate supervisor.

Working Environment

• exterior of hotel and occasional interior with exposure to weather conditions.

Physical Requirements

• Standing/Walking: Constantly. For varying lengths of time, with little or no sitting.
• Stooping (Bend at waist): Load/unload guest luggage and bell carts.
• Pushing/Pulling: Bell carts weighing up to 100 pounds.
• Lifting/Carrying: Guest luggage weighing up to 50 pounds.

Qualifications

• Hotel Operations or Customer Serviceexperience preferred.
• Communicates effectively with others.
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs.
• Valid driver’s license and a clean driving record.

BENEFITS

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Source: Hospitality Online