Bellperson- On Call

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth, TX is seeking a courteous Bell Service Associate to welcome guests, assist with luggage, and support reservations and arrivals.

You will coordinate with Front Desk, shuttle services, and VIP guests, maintain public areas, and participate in staff training to ensure outstanding guest experiences.

Qualifications

• Excellent customer service skills.
• Must have strong communication, presentation, training and organizational skills.
• Maintain a professional business appearance, attitude and performance.
• Must be able to work a flexible schedule including weekends and holidays.
• Candidates must be able to speak fluent English.

Responsibilities

• Use friendly and appropriate expressions when engaging guests.
• Be fully acquainted with the different points of interest.
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests.
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms.
• Ensure that the public areas, bell closet are maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Arrange special requests for guests including flowers, rental cars, forwarding luggage, sight‑seeing tours and advising of different quality local shopping area.
• Utilize bell carts effectively and with caution.
• Ensure the floor is covered 100% of the time, including the Front Desk.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Attend all designated staff meetings and training sessions.
• Complete all tasks assigned by manager.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Skills

Excellent customer service

Strong communication

Presentation skills

Organizational skills

Fluent English

Job description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight‑seeing tours and advising of different quality local shopping area
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

• Excellent customer service skills
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English