Bellman

Sheraton Brooklyn; New York (NY); On-site; USD 18,000 - 23,000; Full time

Job summary

Sheraton Brooklyn is seeking a Bell Attendant (Bellman) to welcome guests, assist with luggage, and coordinate arrival and departure experiences.

You will transport luggage, provide local area information, arrange transportation, and support check-in/check-out as needed, emphasizing guest service and mobility. Flexible evenings, weekends, and holidays required.

Qualifications

• Experience in a guest service or customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods.
• Knowledge of local attractions is preferred.

Responsibilities

• Greet guests on arrival/departure and assist with luggage.
• Transport luggage to/from rooms safely and efficiently.
• Provide information about hotel amenities and local areas.
• Arrange taxis or shuttle services for guest transportation.
• Keep bell stand and lobby clean and presentable at all times.
• Deliver packages and messages to rooms or other areas as needed.
• Assist with check-in/check-out processes when required.

Skills

Guest service

Communication

Organization

Stamina

Lifting up to 50 lbs

Job description

Title: Bell Attendant (Bellman)

FLSA: Non-Exempt

Status: Full-time

Reports to: Front Office Manager

Hourly Rate of Pay: $15

Job Summary

The Bell Attendant provides assistance and services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assisting with reservations and other guest requests.

Essential Functions and Duties

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel's amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Work Environment

• Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms.
• Must be able to stand and walk for extended periods while assisting guests.
• Must be able to lift and carry objects up to 50 lbs regularly.
• Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
• Occasional outdoor work when assisting guests with transportation or luggage.