Bellman - Temporary FT - HBR

Grand Pacific Resorts; Princeville (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Pacific Resorts in Hawaii is seeking a Bell Attendant to warmly welcome guests and assist with luggage, deliveries, and guest requests. You will help ensure a smooth check-in/out experience and maintain a clean, safe lobby environment while staying informed on emergency procedures and resort policies.

The role emphasizes exceptional customer service, safety, and teamwork in a dynamic resort setting on the beautiful island of Kauai.

Qualifications

• Experience in customer service in a hospitality setting.
• Ability to assist guests with luggage and directions.
• Knowledge of safety guidelines and procedures.
• Strong communication and a friendly, approachable demeanor.

Responsibilities

• Greet guests/owners and assist with luggage on arrival and departure.
• Provide excellent guest service to ensure a welcoming experience.
• Deliver amenity items, messages, and newspapers as needed.
• Maintain lobby cleanliness and assist with resort vehicles according to policy.

Skills

Guest service

Luggage handling

Safety awareness

Communication

Job description

DescriptionWould you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?If your answers are yes, please read on...To be successful as a Bell Attendant you will need to be a hard working, reliable professional who provides superb hospitality, ensuring that guests/owners feel welcomed and relaxed from arrival to departure.Keep Reading IF:YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you as a resource. You pride yourself on a job well done.YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.YOU VALUE SAFETY. You are careful to perform work safely and you follow organizational guidelines and industry standards to prevent incidences. Safety is of the utmost importance to you and you do not compromise safety at any time.Essential Job Functions may include:* Greet guests/owners and assist with luggage as they arrive and depart* Meets and exceeds guest/owner expectations by providing excellent customer service* Deliver amenities, messages, dry cleaning, invitations and newspapers to rooms as needed.* Conduct show room tours as directed.* Maintain clean and orderly lobby* Maintain resort vehicles (fuel, wash, clean interior, etc.)* Operates company vehicles in compliance with all state laws, Resort policy and supervisor direction.* Communicates effectively with guests, supervisors and associates.* Stay informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.