Bellman / Valet - -$17.75-- $19.00

ValorHospitality; San Diego (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Hotel discount program

Uniforms provided

Health, dental, vision, life insurance

401k with employer match

Paid PTO after 90 days

Tuition reimbursement

Food & beverage discounts

Awards and recognition programs

Job summary

Valor Hospitality seeks an energetic valet/bell staff member to warmly welcome guests and assist with check-in/checkout. You will handle luggage, open doors, and guide guests with local information to ensure a seamless experience.

Strong customer service and a valid driver’s license are required; evenings, weekends, and holidays availability is expected. The role is on-site at our US properties with competitive pay and employee benefits.

Qualifications

• High school education or equivalent.
• Customer service in a guest contact role preferred.
• Valid driver’s license with a good driving record and a vehicle handling ability.

Responsibilities

• Greet guests within 30 seconds of arrival and deliver aggressive hospitality.
• Open vehicle and hotel doors, check in arriving guests, and explain parking procedures.
• Park and retrieve vehicles quickly while staying calm under pressure and addressing guest concerns.
• Provide bell services, assist with luggage and room presentations, and help guests with directions and reservations.

Skills

Customer Service

Communication

Education

High school education or equivalent

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEGreet all guests of the hotel, assist with check-in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.ESSENTIAL RESPONSIBILTIESBe the first and last impression of our guests’ stay. You’ll greet guests warmly, handle luggage, safely park and retrieve vehicles, and share helpful information about the resort and surrounding area, all with professionalism, a positive attitude, and a proactive approach to service.Key responsibilities:Greet guests within 30 seconds of arrival and deliver “Aggressive Hospitality”Open vehicle and hotel doors, check in arriving guests, and explain parking and retrieval proceduresPark and retrieve vehicles quickly but cautiously, staying composed under pressure and handling guest concernsProvide bell services, including room presentations and delivering or picking up itemsHelp guests with directions, taxis, reservations, and other requests, using strong knowledge of the resort and local attractionsLead by example, support teamwork, and assist with assigning roles at the Account Manager’s directionAccurately complete valet tickets (key tags, folio, vehicle location, damage surveys) and keep all keys securedIdeal candidate: Someone who enjoys being on the move, loves helping people, and thrives on creating memorable welcomes and farewells.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school education or equivalent experience.Customer Service in a guest contact role preferred.Ability to communicate with guests, respond to questions and inquires,knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.Must be available eveninings, weekends, and holidays.PHYSICAL DEMANDS Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time.Continuous Standing as neededLift, pull, push, bend, and move items to support the hotel and outletsPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.