Bell / Door Attendant

Fouquet's New York; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Fouquet's New York is seeking a Bell Attendant to deliver exceptional guest service in a luxury hotel environment. You will assist with check-in/check-out, drive the hotel vehicle for scheduled runs, and ensure guests have a seamless, elegant stay.

The role requires a valid driver's license, the ability to stand for long periods, and the willingness to work long hours including nights and weekends. English fluency and a courteous, attentive demeanor are essential.

Qualifications

• Must possess a valid driver's license and be at least 21 years old with an acceptable driving record.
• Prior customer service experience is a plus.
• Must be able to stand for the entire shift and work long hours, including days, nights, and weekends.
• Ability to lift, carry, push, or pull up to 100 pounds occasionally and 50 pounds frequently.

Responsibilities

• Assist guests with check-in and check-out and escort guests to rooms.
• Drive hotel vehicle for scheduled runs and as needed.
• Provide information about hotel services and local attractions.
• Help guests with luggage and packages.
• Deliver messages and run errands on and off property.
• Maintain cleanliness and safety in the work area.
• Safely drive company or guest vehicles.
• Manage short-term baggage storage and guest requests.

Skills

Driver's license

Customer service

English fluency

Education

High school diploma or equivalent

College degree (preferred)

Job description

Salary: $25 hourly

At Fouquet's New York, you will collaborate with a team of extraordinary professionals, all dedicated to creating unforgettable experiences for our world-traveling guests. Embrace the opportunity to work in an environment that celebrates exquisite service and elegance.

Bell Attendant

Overview: As a Bell Attendant, your main responsibility is to provide excellent service to hotel guests. This includes assisting with the check-in and check-out processes, driving the hotel vehicle for scheduled runs and as needed, and ensuring that guests have a comfortable and enjoyable stay.

Key Responsibilities

• Must have a driver's license
• Smile, be attentive, go above and beyond and be a great team player
• Be present at door and outside for car arrivals
• Escort incoming hotel guests in a friendly and courteous manner.
• Provide information about the hotel's services and facilities, as well as local attractions and entertainment options.
• Help guests with their luggage and packages, either to their room
• Deliver messages and run errands, both on and off hotel property.
• Maintain cleanliness and safety in the work environment at all times.
• Safely drive company or guest vehicles to assist guests.
• Pick up and deliver laundry and valet items if necessary
• Maintain a record of all deliveries and guests' requests.
• Manage short-term baggage storage for guests.
• Follow all safety policies and procedures to ensure a safe working environment.
• Interact with guests in a friendly and attentive manner at all times.
• Resolve Issues brought by attention of the guest.

Statement Qualifications: Knowledge/Education/Experience

Preferred high school diploma or equivalent. College degree is a plus.

Prior experience in a customer service position is a plus.

Must possess a valid driver's license and be at least 21 years old with an acceptable driving record as required by the company's insurance carrier.

Ability to stand for the entire shift

Willingness to work long hours when necessary and work days, nights and weekends.

Ability to lift, carry, push, or pull up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly (such as when handling luggage carts or moving objects).

Clear communication skills to effectively convey information and ideas. -

Ability to remain composed under pressure.

Must be able to speak English fluently and carry on a conversation with guests.

It is the policy of Barriere Fouquet’s to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.