Guest Service Agent

Fouquet's New York; New York (NY); On-site; USD 34,000 - 36,000; Full time

Job summary

Fouquet’s New York, a luxury five‑star hotel in Tribeca, seeks a Guest Service Agent to greet guests and handle check‑in/check‑out with a focus on exemplary service. The role requires professional communication, accurate payment processing, and strong guest relations to uphold the property’s high standards.

The ideal candidate will have 3+ years in customer service, hotel experience preferred, and English fluency; additional languages, especially French, are a plus.

Qualifications

• 3+ years of customer service experience.
• Experience in a hotel or related field preferred.
• Fluency in English required, second language a plus.
• French speaking a plus.
• Able to operate basic computer and POS systems.
• Strong personal presentation and interpersonal skills.

Responsibilities

• Greet guests on arrival and ensure a welcoming atmosphere.
• Check‑in/check‑out courteously; process payments per hotel requirements.
• Register guests, issue room keys, and provide information on hotel services and locations.
• Maintain professional telephone etiquette per hotel standards.
• Process guest payments and verify credit card data.

Skills

Customer service

Professional demeanor

Communication

Languages (English)

Tools

POS system

Job description

Guest Service Agent

Reports to: Director of Front Office

Salary:$25 - $26 per hour, plus commission

Join the elite team at Fouquet’s New York, where the charm of France meets the vibrant energy of Tribeca! We are seeking an experienced Guest Service Agent to be the welcoming face of our exclusive hotel, renowned for providing an unparalleled luxury experience akin to the finest establishments worldwide.

As a vital liaison for our esteemed guests, you will have the unique opportunity to ensure that every moment spent at our five-star hotel exceeds expectations. If you are passionate about delivering exceptional service and wish to grow your career in the hospitality industry, this is your chance to turn your professional aspirations into reality.

At Fouquet’s NY, you will collaborate with a team of extraordinary professionals, all dedicated to creating unforgettable experiences for our world-traveling guests. Embrace the opportunity to work in an environment that celebrates exquisite service and elegance. Elevate your career with us and be part of something truly extraordinary!

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements
• Register guests, issue room keys, and provide information on hotel services and room location.
• Maintain professional telephone etiquette based on hotel standards.
• Delivering mail and messages.
• Processing guest payments and inform customers about payment methods and verify their credit card data
• Reconciles all transactions at the close of each shift
• Handling phone system, transferring calls, reservations, etc.
• Coordinating with bell service and staff management.
• Coordinating transportation to and from the airport and coordinating any room changes or moves.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Communicating important information with the previous and next shifts.
• Have knowledge of emergency procedures and assist as needed.
• Upsell additional facilities and services, when appropriate
• Review all wakeup call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
• Perform other duties as requested by the manager.

The ideal candidate would have

• 3+ years of customer service experience.
• Experience in a hotel or a related field preferred.
• Speaking, writing and reading English is required. Second language is a plus
• French Speaking a plus
• Ability to interpret and perform basic computer and POS system functions.
• Have excellent personal presentation and interpersonal skills.

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Source: Hospitality Online