Bell/Door Attendant

montage; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Montage International is seeking a Bell person to join our hotel team in New York. The Bell/Door Attendant will engage guests, manage the full-cycle luggage experience and partner with Rooms leadership to support our guests' memorable stays.

The role requires strong customer service, English proficiency, and a background in luxury hospitality. Prior Bell or similar front-desk experience is preferred, with a focus on delivering exceptional service and smooth operations throughout shifts.

Qualifications

• Minimum of two years of customer service experience.
• Must read/write/speak English; primary workplace language.
• High School Diploma or equivalent.
• Luxury hotel experience preferred.
• Prior Bell position experience preferred.

Responsibilities

• Assist with full-cycle guest luggage program.
• Facilitate hotel room orientations and deliver amenities.
• Provide information about rooms, services and features to guests.
• Drive hotel vehicles off property for guest drop-offs or item retrievals as requested.

Skills

Customer service

English language

Education

High School Diploma or equivalent

Job description

Bell person

SUMMARY

The Bell/Door Attendant position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

QUALIFICATIONS

• Minimum of two years' experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

• Must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The pay scale Bell/Door Attendant is $18.97 to $25.30 and hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

We are deeply committed to a fair and equitable hiring process.

In the United States we are proud to be an EEO employer M/F/D/V.