Bell Captain — Luxury Hotel Guest Services

Omni Hotels & Resorts; Louisville (KY); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Omni Louisville Hotel is seeking a Bell Person to deliver exceptional guest service and develop relationships with guests. You will anticipate and fulfill guest needs, manage bell operations, and coordinate with other departments to ensure smooth, personalized service.

The role requires standing for long periods, flexibility for shifts including nights and weekends, and a strong focus on customer satisfaction in a luxury setting. Equal opportunity employer.

Formación

• Must be at least 21 years of age.
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Responsabilidades

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade.

Conocimientos

Customer service

Communication

Stamina

Flexibility

Attention to detail

Descripción del empleo

Omni Louisville Hotel is seeking a Bell Person to deliver exceptional guest service and develop relationships with guests. You will anticipate and fulfill guest needs, manage bell operations, and coordinate with other departments to ensure smooth, personalized service.

The role requires standing for long periods, flexibility for shifts including nights and weekends, and a strong focus on customer satisfaction in a luxury setting. Equal opportunity employer.