Bell Person

Omni Hotels; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels in Louisville seeks a Bell Person to deliver personalized guest service, assist with luggage, and ensure a welcoming lobby presence. You will engage guests, coordinate arrivals, and support other departments for seamless experiences.

Previous luxury-hotel experience is preferred. The role requires a proactive, guest-first attitude and the ability to thrive in a fast-paced environment. Loyalty to exceptional hospitality is valued.

Qualifications

• Minimum 21 years of age.
• Previous luxury hotel experience is preferred.
• Ability to stand for the entire shift.
• Customer service oriented with multitasking and detail orientation.
• Clear and concise English communication with guests and coworkers.
• Knowledge of local area attractions and lodgings.

Responsibilities

• Maintain bell carts and related equipment with cleaning and routine maintenance.
• Provide friendly, professional interactions with guests.
• Supervise bell staff and ensure duties are performed efficiently.
• Assist with restaurant and limousine reservations for guests.
• Deliver parcels, mail, and special deliveries to guestrooms.
• Keep bell storage area clean and organized.
• Address guest complaints and ensure timely resolution.
• Coordinate with housekeeping and maintenance to enhance guest satisfaction.
• Direct guests to the Front Desk or meeting rooms as needed.
• Arrange taxis or shuttles for guests when required.
• Load luggage for guests and assist with luggage retrieval.
• Notify Front Desk of VIP arrivals when possible.
• Engage guests and offer assistance to multiple guests simultaneously.
• Guide guests to hotel areas and accompany them when feasible.
• Train new bell staff on hotel procedures and protocols.

Skills

Guest service

Multitasking

Communication

Problem solving

Attention to detail

Team collaboration

Job description

Bell Person

Overview:

The Bell Person is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Must be at least 21 years of age.
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must have the ability to stand and/or walk for extended periods of time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.