Bell Captain: Lead Bell Team & Guest Service

HHM Hotels; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Benefits

Job summary

HHM Hotels is seeking a Bell Captain to supervise bellpersons, doorpersons and drivers, ensuring guest service standards and sustainability practices are followed.

You will interview, train, schedule and coach staff, coordinate luggage and assist guests with room changes, while maintaining equipment and safety protocols.

This role offers competitive wages, benefits, and travel discounts, with a schedule that may include holidays and weekends.

Qualifications

• High School diploma preferred.
• Previous experience working in a related function in a hotel.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Evaluate staffing requirements and prepare weekly work schedules within budget.
• Maintain security of and accurate records for guest room keys issued to bell/door staff.
• Accommodate guest requests efficiently and coordinate group luggage requirements.
• Escort guests to hotel rooms and provide an overview of hotel services and amenities.
• Load/unload luggage carts, tag and store luggage, and assist with room changes.
• Maintain lists/brochures of local attractions and transportation guides.
• Monitor guest satisfaction and strive to increase scores; follow safety and OSHA standards.

Skills

Leadership

Guest Service

Staff Training

Education

High School Diploma

Job description

HHM Hotels is seeking a Bell Captain to supervise bellpersons, doorpersons and drivers, ensuring guest service standards and sustainability practices are followed.

You will interview, train, schedule and coach staff, coordinate luggage and assist guests with room changes, while maintaining equipment and safety protocols.

This role offers competitive wages, benefits, and travel discounts, with a schedule that may include holidays and weekends.