Bell Captain

HHM Hotels; Washington (District of Columbia); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Benefits

Résumé du poste

HHM Hotels is seeking a Bell Captain to supervise bellpersons, doorpersons and drivers, ensuring guest service standards and sustainability practices are followed.

You will interview, train, schedule and coach staff, coordinate luggage and assist guests with room changes, while maintaining equipment and safety protocols.

This role offers competitive wages, benefits, and travel discounts, with a schedule that may include holidays and weekends.

Qualifications

• High School diploma preferred.
• Previous experience working in a related function in a hotel.

Responsabilités

• Interview, select, train, schedule, coach and support associates.
• Evaluate staffing requirements and prepare weekly work schedules within budget.
• Maintain security of and accurate records for guest room keys issued to bell/door staff.
• Accommodate guest requests efficiently and coordinate group luggage requirements.
• Escort guests to hotel rooms and provide an overview of hotel services and amenities.
• Load/unload luggage carts, tag and store luggage, and assist with room changes.
• Maintain lists/brochures of local attractions and transportation guides.
• Monitor guest satisfaction and strive to increase scores; follow safety and OSHA standards.

Connaissances

Leadership

Guest Service

Staff Training

Formation

High School Diploma

Description du poste

Opportunity: Bell Captain

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Potential Career Path

Concierge/Front Office Manager - AGM - General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Coordinate group luggage requirements.
• Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous experience working in a related function in a hotel required.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels