Rooms - Bell Coordinator

Spa Ojai; Ojai (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Spa Ojai seeks a Bell Coordinator to warmly greet guests and manage a professional bell stand at the Ojai resort. You will assist with luggage, coordinate with Guest Services, and ensure smooth valet operations while upholding hospitality standards.

The role requires at least one year in a similar hotel position, a California driver's license, strong English communication, and the ability to multitask under pressure. Legal to work in the US.

Qualifications

• Minimum one year of experience in a similar hotel/ resort role.
• California driver’s license with a clean record.
• Proficiency in reading, writing, and speaking English.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Experience in motivating and training staff.
• Ability to work with minimal supervision and under pressure.
• College coursework in hospitality or travel industry.
• Previous Bell Attendant, Bell Captain, or Valet Supervisor experience.
• Legal to work in the United States.

Responsibilities

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance.
• Promote positive relations with all guests and visitors to ensure satisfaction.
• Promote and enforce standards of excellence and professionalism.
• Work well under pressure, prioritizing and delegating tasks to staff.
• Maintain knowledge of daily activities, arrivals/departures, and hotel amenities.
• Enforce hotel standards, policies and procedures.
• Maintain cleanliness and organization of bell staff and equipment.

Skills

Guest services

Team motivation

Staff training

English proficiency

Problem solving

Multitasking

Basic math

Computer skills

Work under pressure

Supervision

Education

High school diploma

Hospitality coursework

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Answers the phone in a positive and upbeat manner using phone etiquette in accordance with OVI standards. Directs all requests to the Guest Services team based on the service needs of the resort. Ensures the bell stand is always attended.

A successful candidate possesses a positive, outgoing and friendly personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to provide a high level of verbal and written communication. Ability to work cohesively with other employees as part of a team. Ability to multitask and handle stressful situations. High school graduate. Demonstrate a high level of computer skills. Legal ability to work in the US. Ability to do basic arithmetic.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Skills and Qualifications

• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Valid California Driver's License with a clean driving record.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.
• College coursework in the hospitality or travel industry.
• Previous experience as Bell Attendant, Bell Captain, or Valet Supervisor at an upscale hotel/resort.

Essential Job Functions

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.

Promote positive relations with all guests and visitors ensuring guest satisfaction.

Promote and enforce standards of excellence and professionalism.

Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.

Maintain knowledge and ensure bell staff has knowledge of:

• Scheduled daily activities.
• Daily arrivals and departures.
• Hotel features, services and amenities.
• Hours of operation for each outlet.

Enforce hotel’s standards, policies and procedures.

Advocate work practices that promote accident prevention.

Properly handle and maintain sensitive and confidential information.

Maintain cleanliness and organization of work areas including bell cart fleet.