Rooms - Bell Coordinator PT

Spa Ojai; Ojai (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Spa Ojai is seeking a warm, guest‑facing Bell Coordinator to welcome guests, assist with luggage and valet services, and help run the bell stand with professionalism. The ideal candidate has hotel bell experience, strong English communication, basic arithmetic, and the ability to work under pressure within a Four or Five Diamond resort in Ojai, CA.

Join a team dedicated to delivering outstanding guest service while coordinating daily activities, staying attuned to guest needs, and upholding the

Qualifications

• Minimum one year experience in a similar hotel bell role.
• Valid California driver's license with clean driving record.
• Proficient reading, writing and speaking English.
• Basic arithmetic skills and computer literacy.

Responsibilities

• Greet guests, assist with parking and luggage, and ensure vehicle security.
• Promote positive relations and guest satisfaction.
• Maintain bell staff knowledge of daily activities and hotel services.
• Enforce hotel standards and safety procedures.
• Support other duties as assigned by supervisor.

Skills

Hotel experience

Driver's license

English proficiency

Math skills

Handwriting

Team leadership

Staff training

Stress management

Self-motivation

Hospitality coursework

Bell experience

Education

High school diploma

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

Posted Friday, July 10, 2026 at 10:00 AM

The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Answers the phone in a positive and upbeat manner using phone etiquette in accordance with OVI standards. Directs all requests to the Guest Services team based on the service needs of the resort. Ensures the bell stand is always attended.

A successful candidate possesses a positive, outgoing, and friendly personality. Ability to follow the OVI standards of Presentation, Body Language, and to satisfyingly communicate in English with guests, management and co‑workers. Ability to provide a high level of verbal and written communication. Ability to work cohesively with other employees as part of a team. Ability to multitask and handle stressful situations. High school graduate. Demonstrate a high level of computer skills. Legal ability to work in the US. Ability to do basic arithmetic.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS

• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Valid California Driver's License with a clean driving record.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.
• College coursework in the hospitality or travel industry.
• Previous experience as Bell Attendant, Bell Captain, or Valet Supervisor at an upscale hotel/resort.

ESSENTIAL JOB FUNCTIONS

• This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job‑related duties assigned by their supervisor.
• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
• Promote positive relations with all guests and visitors ensuring guest satisfaction.
• Promote and enforce standards of excellence and professionalism.
• Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.
• Maintain knowledge and ensure bell staff has knowledge of scheduled daily activities, daily arrivals and departures, hotel features, services and amenities, hours of operation for each outlet.
• Enforce hotel’s standards, policies and procedures.
• Advocate work practices that promote accident prevention.
• Properly handle and maintain sensitive and confidential information.
• Maintain cleanliness and organization of work areas including bell cart fleet.

905 Country Club Rd, Ojai, CA 93023, USA