Bell Captain: Guest Experience Leader

WinStar World Casino and Resort; Thackerville (OK); On-site; USD 29,000 - 33,000; Full time

Job summary

Winston Hospitality, Inc. in Thackerville, OK, is seeking a Bell Captain to lead the Bell team and ensure guests receive warm, attentive service.

Reporting to the Front Office Director, you will oversee daily Bell operations, develop teammates, manage staffing, and coordinate arrivals and departures with other departments. The role is full-time, day and afternoon shifts, with $14-16 per hour plus tips.

Qualifications

• Management experience required; hospitality experience preferred.

Responsibilities

• Lead by example and ensure the Bell team delivers exceptional guest service.
• Supervise daily Bell operations, including staffing, scheduling, training, performance, and service standards.
• Welcome arriving guests and proactively anticipate their needs throughout their stay.
• Monitor lobby activity and adjust staffing to meet guest and business needs.
• Coordinate Bell operations for group arrivals, including luggage handling, tagging, tracking, and distribution.
• Create weekly schedules and conduct daily team huddles and departmental meetings.
• Coach and motivate team members while addressing performance and service concerns.
• Monitor guest feedback and scores and use that information to improve the guest experience.
• Resolve guest concerns with professionalism, good judgment, and a commitment to finding solutions.
• Partner with other hotel departments to ensure guest needs are met and operations run smoothly.
• Maintain organized luggage areas, equipment, checklists, and training materials.
• Support hotel safety and security efforts and assist with operational audits and corrective action plans.
• Utilize technology and hotel systems to support daily operations and guest service.
• Perform other duties as assigned by management.

Skills

Leadership

Guest service

Team development

Communication

Problem solving

Multitasking

Staff scheduling

English proficiency

Tools

Hotel software

Job description

Winston Hospitality, Inc. in Thackerville, OK, is seeking a Bell Captain to lead the Bell team and ensure guests receive warm, attentive service.

Reporting to the Front Office Director, you will oversee daily Bell operations, develop teammates, manage staffing, and coordinate arrivals and departures with other departments. The role is full-time, day and afternoon shifts, with $14-16 per hour plus tips.